Last updated: August 18, 2026
Information you provide
When you call, text, email, or book service online, you may provide contact information, a service address, appointment preferences, equipment details, and a description of your HVAC needs.
How information is used
Information may be used to respond to requests, schedule and perform service, prepare estimates, communicate about appointments, process payments, maintain customer records, and improve the service experience.
Service providers
Empire Air may use service providers to support scheduling, customer communication, payments, financing inquiries, website operation, and related business functions. Online booking is supported by Housecall Pro and is subject to its applicable privacy practices.
Website analytics and visitor identification
Empire Air uses Apollo to help understand website traffic and identify businesses and, where available in the United States, individual visitors. Apollo may use cookies or similar technologies and may process device, browsing, business, and contact information under its own privacy practices. This information may be used to improve the website and follow up about Empire Air services.
Text and phone communication
If you provide a phone number, Empire Air may use it to respond to your request and communicate about service. Message and data rates may apply. You can ask us to stop nonessential messages.
Information sharing
Empire Air does not sell customer information. Information may be shared with service providers as needed to operate the business, complete requested work, comply with law, or protect customers and the company.
Data choices
You may contact Empire Air to ask about correcting or deleting information, subject to legal, accounting, warranty, and service-record requirements.
Contact
For privacy questions, call or text Empire Air at 317-951-9361.